How can we help?

Please write to us with your product details like model number, serial number, the problem you face and your address and contact numbers. Email: [email protected] Else you could also call us on our helpline numbers given below: 080-6788-6788 or 080-3323-1313 (10 a.m. and 6 p.m., Mondays to Saturdays except public holidays] You could also send a text message ‘AOC’ to 56677 and we would call you back within 4 working hours. <a href="http://i-menu.software.informer.com/">CLICK HERE TO DOWNLOAD I-MENU SOFTWARE</a>

The standard warranty period for AOC monitors is three years from the date you purchased. While our technician visits your place, the invoice needs to be presented. If you are unable to show the invoice, it would be considered that the product is not under the warranty period and hence the visit charges, depending on the distance from our authorized service center to your place, need to be paid to our technician. Also, if any spare part is used for repair, the corresponding cost also need to be paid.

• Warranty is confined to the first purchaser of the product and is non-transferable. • Warranty is applicable only on producing the purchase tax invoice which mentions the product name and serial number. • During the warranty period, the product will only be repaired by replacing the parts. Entire unit replacement may be done in such a scenario where there are no spares available / model is discontinued. • In case the replacement of the entire unit is being made (subject to the sole discretion of the Company), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with a model equivalent as deemed by the Company. The warranty on replacement model shall remain in force only for the unexpired period of the warranty based on original purchase tax invoice. • In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period. • If the defects are caused due to reasons beyond our control like lightening, fire, abnormal voltage spike, electrical short circuit, improper grounding, floods, earthquakes, terrorism or any act of God • The company or its authorized service center, reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period. The part/s or component/s or unit/s replaced will become the property of the company. • The company or its authorized service center, reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period. The part/s or component/s or unit/s replaced will become the property of the company. • The company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the product. The maximum claim/s if entertained by the company will be subject to the maximum retail price of the product purchased or amount mentioned in the purchase invoice, whichever is lower. • In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs. • The warranty does not cover any accessories external to the equipment like the cables, remote control, batteries, base / stand, adaptors, 3D glasses, clip-on glasses, etc. • The warranty will automatically terminate on the expiry of the warranty period, even if the product may not be in use for any time during the warranty period for any reason. .

The standard warranty is not applicable • If the serial number of the product is tampered • If any unauthorized person has opened the product or tried for repairs • If the original purchase invoice is not shown to the authorized technician upon request. • If the defect is caused due to high humid environment or the product is not used according to the instructions given in user manual. • If the defects are caused due to improper use or handling of the product as determined by our authorized technician/ representative. • If the defects are caused due to reasons beyond our control like lightening, fire, abnormal voltage spike, electrical short circuit, improper grounding, floods, earthquakes, terrorism or any act of God • For defects caused due to normal wear and tear such as scratches on the body of the product, colour fading etc. • For any user induced damages, physical damages, damages to the liquid crystals on the panel, defects caused due to liquid spillage such as air bubbles (commonly called as black spot on screen), patches or mura effect due to uneven external pressure on the panel, dust inside the panel, defects arising due to modification or alteration of any nature made in the electrical circuitry or physical construction of the product. • For pixel defects within acceptable levels. Up to 3 bright pixels (dots) or up to 3 dark pixels or a combination of 5 pixels is not considered as a defect. Note: Any dispute related to warranty of the product is subjected to exclusive jurisdiction of the courts at New Delhi.

Turn off the monitor first. Gently wipe away any dust on the computer monitor using a very soft cloth. Wipe the flat screen as softly as possible, starting at one side and swiping straight across. Do not rub the flat screen in a circular or up and down motion, as this could scratch the flat screen. Do not try to wipe away any streaks, spots or grime with the dry cloth either. The purpose of this step is simply to wipe off as much dust as possible. When you are done dusting, moisten a special cleaning cloth or tool, or another clean, soft cloth with special liquid cleaner for flat screens, distilled water, or a mixture of white vinegar and distilled water. Do not spray or pour any type of cleaner directly onto the computer monitor. Doing so could cause the liquid to drip down inside of the flat screen, causing irreparable damage. Instead, spray the cleaner onto the cloth or dip the cloth into the liquid. Again, try not to press too hard on the flat screen as you clean it. Pressing into the screen can cause permanent damage. Wipe the dampened cloth gently from side to side or from top to bottom. Make sure the computer monitor is completely dry before you turn it back on. When the liquid drips down/ gets accumulated near the sides/ corners, it causes the metal frame of the LCD panel to corrode thereby causing gaps through which air rushes inside the two glass plates inside the panel. This makes crystals of the LCD (Liquid Crystal Display – Crystals with some electric properties floating in a liquid medium) to dislocate and appear to us as air bubbles (or black spots as commonly called) inside the panel. Such defects are not covered under the standard warranty.

If we haven’t been able to meet your expectations or you would like share a feedback or suggestion to our Service Head, please write an email to [email protected]. If your feedback is related to a service request, please mention the 12 digit Service Job Number in your email.

Adjust H-Position and V-Position or press hot-key (AUTO).

Adjust RGB color or select desired color temperature.

Use Windows7/8/10 shut-down mode to adjust CLOCK and PHASE. Press to auto-adjust.

Please make sure the switch button is “on”. You’ll find the switch button next to the USB-C and micro HDMI connectors, on the right side of the monitor.

If your device stops responding, confirm that the device or USB receiver is working properly. The steps below will help to identify if the issue is related to the USB receiver: 1. Open Device Manager and make sure your product is listed. 2. If the device or USB receiver is plugged into a USB hub or extender, try plugging it into a port directly on the computer 3. Windows only — try a different USB port. If it makes a difference, try updating the motherboard USB chipset driver. 4. Try using the device on a different computer. 5. If it’s still not working on the second computer, check Device Manager to see if the device is recognized. 6. If your product is still not recognized, the fault is most likely related to the USB receiver rather than the keyboard or mouse.

• Clean the button/key with compressed air. • Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. • Unpair/repair or disconnect/reconnect hardware. • Upgrade firmware if available. • Windows only — try a different USB port. If it makes a difference, try updating the motherboard USB chipset driver. • Try on a different computer. Windows only — if it works on a different computer, then the issue might be related to a USB chipset driver. • Replace with new batteries (wireless product with dry batteries] *Pointing devices only: • If you’re not sure if the problem is a hardware or software issue, try switching the buttons in the settings (left click becomes right click and right click becomes left click). If the problem moves to the new button it is a software setting or application issue and hardware troubleshooting cannot resolve it. If the problem stays with the same button it is a hardware issue. • If a single-click always double-clicks, check the settings (Windows mouse settings) to verify if the button is set to Single Click is Double Click. NOTE: If buttons or keys respond incorrectly in a particular program, verify if the problem is specific to the software by testing in other programs.

Check whether you are using the mouse on any reflective, transparent or uneven surface, if yes, not to use the mouse on these operating environments. • try to replace with a new battery. • Check the setting to verify if the DPI is set at a proper value. • Check whether it is connection issue. • Try on a different computer. If your cursor does not move or the buttons or keys don’t work: 1. follow the syncronization method mentioned in the manual of the receiver you buy; 2. contact with local service center to get the syncroization method. .

If you have wired devices follow the next steps: 1. Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device. If using a different USB port works, try updating the motherboard USB chipset driver. 2. Windows only — Disable USB Selective Suspend: • Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting. • Change both settings to Disabled. 3. Update firmware if available. 4. Try testing the device on a different computer. If you have wireless devices follow the next steps: 1. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. 2. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases, the receiver signal gets blocked by the computer case, causing a delay. 3. Keep other electrical wireless devices away from the USB receiver to avoid interference. 4. Unpair/repair or disconnect/reconnect hardware: 5. Update the firmware for your device if available. 6. Windows only — check if there are any Windows updates running in the background that may cause the delay. 7. Mac only — check if there are any background updates that may cause the delay. 8. Try on a different computer.

1. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. 2. Move the keyboard closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases, the receiver signal gets blocked by the computer case, causing a delay. 3. Keep other electrical wireless devices away from the USB receiver to avoid interferences. 4. Unpair/repair or disconnect/reconnect hardware. 5. Upgrade the firmware for your device if available. 6. Windows only — check if there are any Windows updates running in the background that may cause the delay. 7. Mac only — check if there are any background updates that may cause the delay. Try on a different computer.

G-tools application: You can visit the following website. AOC -> Gaming Accessories -> Mice -> Support -> Download AOC G-Tools Users guide: You can visit the following website. AOC->GAMING ACCESSORIES->MICE->SUPPORT->DOWNLOAD USER’S GUIDE